Rick Kirschner

Tratar con personas dificiles. Soft Skills. E-book

Tratar con personas difíciles ¡Es fácil!

Dealing with People You Can’t Stand, Revised and Expanded Third Edition : How to Bring Out the Best in People at Their Worst

Dealing With People You Can't Stand, 4th Edition : How to Bring Out the Best in People at Their Worst

Telecare : How To Provide Exceptional Customer Service Over the Phone

Cómo tratar con gente complicada