Shep Hyken

The Cult of the Customer

Hábitos magnéticos

Hábitos magnéticos

I'll Be Back

Be Amazing or Go Home

The Convenience Revolution

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Unabridged)

The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

The Convenience Revolution : How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty

I'll Be Back: How To Get Customers To Come Back Again & Again

Creating the Loyalty Mindset: Moments of Magic

Be a Star with Your Customers and Keep Them Forever: Moments of Magic®