Creating a sustainable tourism industry in Florence

This book will help tourism operators, tour managers, local entrepreneurs, travel agents, hotel managers, study abroad coordinators and other tourism industry players become agents of change and create a better workplace as humanistic supervisors, managers and leaders. The quick-read text draws on academic work in humanistic management alongside a practical field study (including images, interviews and dialogues with residents) carried out in Florence to provide an insightful perspective on sustainable tourism.