Creating and Maintaining a Sales and Service Culture

TO UNDERSTAND THE DEFINITION OF A SALES AND SERVICE CULTURE, WE MUST FIRST UNDERSTAND THE BASIC CONCEPT OF A CULTURE. My working definition of a culture is an agreed-upon method of thinking and behaving. This right way of doing things is taught to those who assimilate into the culture. If I act outside the cultural norm, there is a price to pay. If I act within it, life moves much more smoothly