Getting Through: Communicating Effectively with a Defensive Person

An easy to read "how to" book based on years of research and on the science of thinking. Getting Through outlines why people are defensive and how you can get your message through to a defensive person. Full of examples and specific steps on how to reduce defensiveness in others, this book is designed for busy business persons, for spouses and for parents. The research and applications were tested in Dr. Bob's clients, including Goldman Sachs, Fidelity Investments, Comcast-Spectacor, Baylor Health Care System, and multiple law firms. It is the first in the Clear Direction Airplane Book Series. An "airplane book" is one that is useful and can be easily read in fewer than two hours.