Just Culture Just Culture

Just Culture

Restoring Trust and Accountability in Your Organization, Third Edition

    • $92.99
    • $92.99

Publisher Description

A just culture is a culture of trust, learning and accountability. It is particularly important when an incident has occurred; when something has gone wrong. How do you respond to the people involved? What do you do to minimize the negative impact, and maximize learning? This third edition of Sidney Dekker’s extremely successful Just Culture offers new material on restorative justice and ideas about why your people may be breaking rules. Supported by extensive case material, you will learn about safety reporting and honest disclosure, about retributive just culture and about the criminalization of human error. Some suspect a just culture means letting people off the hook. Yet they believe they need to remain able to hold people accountable for undesirable performance. In this new edition, Dekker asks you to look at 'accountability' in different ways. One is by asking which rule was broken, who did it, whether that behavior crossed some line, and what the appropriate consequences should be. In this retributive sense, an 'account' is something you get people to pay, or settle. But who will draw that line? And is the process fair? Another way to approach accountability after an incident is to ask who was hurt. To ask what their needs are. And to explore whose obligation it is to meet those needs. People involved in causing the incident may well want to participate in meeting those needs. In this restorative sense, an 'account' is something you get people to tell, and others to listen to. Learn to look at accountability in different ways and your impact on restoring trust, learning and a sense of humanity in your organization could be enormous.

GENRE
Professional & Technical
RELEASED
2018
7 September
LANGUAGE
EN
English
LENGTH
200
Pages
PUBLISHER
CRC Press
SELLER
Taylor & Francis Group
SIZE
958.1
KB

More Books by Sidney Dekker

The Field Guide to Understanding 'Human Error' The Field Guide to Understanding 'Human Error'
2017
The Field Guide to Human Error Investigations The Field Guide to Human Error Investigations
2017
Compliance Capitalism Compliance Capitalism
2021
Restorative Just Culture in Practice Restorative Just Culture in Practice
2022
Foundations of Safety Science Foundations of Safety Science
2019
Coping with Computers in the Cockpit Coping with Computers in the Cockpit
2018