Quality and Service In Private Clubs - What Every Manager Needs to Know

Seven thought-provoking articles that explore the full dimensions and challenges of organizing your club to provide high levels of quality and service. Includes: Quality and Service; The Cost of Chaos; Improve Quality - Lower Costs; Consistency is Key to Quality and Service; Impediments to Quality and Service; Overcoming Impediments to Quality; and Structure for "the Groove" and Avoid "the Rut". A must-read for anyone in the Private Club business.