Turnaround

Turnaround is a technique rich expos about improving the information technology service management structure of an information technology department. It provides easy to follow steps for improving the performance of any IT department, especially one that is in crisis. Turnaround also provides contextually relevant stories that paint real world pictures of IT leader challenges from which the reader can draw valuable lessons and consider solutions for the problems IT leaders often face. Many of the examples presented in Turnaround are health care industry oriented; however, having spent nearly half his career in global manufacturing and consumer goods, and the latter half in health care, the author has found that the fundamentals of information service management are essentially the same everywhere. The business vocabularies, business processes, products and services differ; but once you enter the halls of the IT department, you still find servers, operating systems, help desks, networks, telephony, and the necessary IT disciplines to manage them.