Crucial Conversations: The Most Potent Force for Eliminating Disruptive Behavior‪.‬

Candace is a trauma nurse. One Friday morning her patient had an adverse reaction to a medication that caused his temperature to stabilize at 104 degrees and put great distress on his kidneys. A specialist for continuous renal replacement therapy (CRRT), Candace was convinced her patient was headed toward acute renal failure and believed they needed to begin therapy on him as soon as possible. The chief resident agreed that CRRT should be started immediately but asked Candace to first consult a nephrologist--which she did.