Never Split the Difference
Negotiating As If Your Life Depended On It
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4,8 • 4 classificações
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- 5,99 €
Descrição da editora
This international bestseller, with more than 5 million copies sold, offers a field-tested approach to high-stakes negotiations and conflict resolution—whether in the boardroom, in your community, or at home.
Life is a series of negotiations, and negotiation is at the heart of collaboration—whether you are a business executive, a salesperson, a parent , a community leader, or a spouse. As a former FBI hostage negotiator, Chris Voss gives you the negotiation skills to be effective in any situation: negotiating a business deal, buying (or selling) a car, negotiating a salary, acquiring a home, renegotiating rent, deliberating with your partner, or communicating with your children. Taking the power of persuasion, tactical empathy, active listening, and intuition to the next level, Never Split the Difference gives you the competitive edge in any difficult conversation or challenging situation. This book is a masterclass in influencing others, no matter the circumstances.
After a stint policing the rough streets of Kansas City, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference distills the Voss method, revealing the skills that matter most when it comes to achieving your goals in both your professional and personal life.
Step-by-step, Voss show you how to:
Establish Rapport Create Trust with Tactical EmpathyGain the Permission to Persuade Shape What Is Fair Calibrate QuestionsTransform Conflict into CollaborationSpot LiarsCreate Breakthroughs by Revealing the Unknown Unknowns
Never Split the Difference is your definitive source for effective business communication, defusing potential crises, winning people over, and achieving your goals at work and at home.
PUBLISHERS WEEKLY
Voss writes that "kidnappers are just businessmen trying to get the best price," and he should know; before founding a consulting firm, the Black Swan Group, he spent over two decades as an FBI hostage negotiator. While taking an executive negotiating course at Harvard, he realized that his hostage-saving techniques were well suited to the business world. Voss, who believes that "life is negotiation," has set out to help readers get what they want out of any given situation, without harming the other parties. Along with telling stories of his time in the FBI, he guides readers through key lessons, such as how to "confront without confrontation," understand an opponent's emotions, become good at saying no, manipulate your opponent's reality, and develop the calm but authoritative vocal style he calls "the late-night FM DJ voice." Chatty and friendly and packed with helpful resources, this is an intriguing approach to business and personal negotiations.
