A Very Brief Guide to Conflict Management for Managers and HR Professionals

This brief guide to conflict management is written primarily for managers and human resources professionals. It aims to be a support in more challenging conflict situations in the workplace. The guide is divided into four parts. The first is whether you need to do anything at all when you notice that there are signs of a conflict. The second is about unpacking and understanding the components of the conflict. The third is about developing a conflict management strategy. The fourth part addresses the question of when you should enlist assistance from a professional mediator or organizational consultant.