Skills for Business

This Interactive book makes up part of the suite of interactive tools offered by NCFE. This particular book aims provide learners with the skills and understanding needed to ready them for progression into business environments. The topics covered include, business culture and responsibilities, customer service, documentation, problem solving, performance management, group work and communication. 


Communicate in a business environment


This unit provides learners with the skills needed to communicate effectively in writing and verbally a business environment, including those needed to review the effectiveness of communication.