SustainCase: How the Mandarin Oriental Hotel Group ensures ethical business conduct

Case study: How the Mandarin Oriental Hotel Group ensures ethical business conduct


As a leading international hotel investment and management group, with deluxe and first class hotels, resorts and residences in sought-after destinations around the globe, the Mandarin Oriental Hotel Group strives to become the world’s best luxury hotel group, not least by operating responsibly.


Abstract


As a global brand, operating 29 hotels and eight residences in 19 countries and territories across the globe, the Mandarin Oriental Hotel Group is committed to conducting its global business responsibly and ethically. In order to ensure ethical business conduct the Mandarin Oriental Hotel Group took action to:

• ensure compliance through the Code of Conduct

• manage anti-corruption risk

• address information protection challenges


Using the GRI Standards in order to maintain and increase the value of your company


With each publication in this series the FBRH team will highlight one key impact identified by a company reporting in accordance with the GRI Standards and show how it has taken a structured, systematic approach to improving performance. With such positive action companies build trust, by dealing responsibly and conscientiously with their impact on the environment and on their stakeholders (e.g. clients, suppliers, shareholders, local communities, NGOs or local government). Stakeholders that can hold it back or stop it from reaching its objectives


By building trust your company creates loyalty and long-term commitment to its services and brands


New foreword by the Editor:

Why the GRI Sustainability Reporting Standards are not a box ticking exercise and how 80% of the world's 250 largest companies are using the GRI Standards to gain competitive advantage