EMC Customer Support Guide

The EMC Customer Support Guide helps you maximize the value of your EMC investment and make the most of the extensive support resources and tools available to you. Through detailed chapters with interactive tips and tables, it provides a comprehensive overview of the following topics:


How To Get Started with EMC Support – Checklist for Success 
Support and Education Services 
Customer Support Policies 
Online Support 
EMC Secure Remote Support (ESRS) 
SR Resolution Process 
Escalating an SR 
Renewing Your Maintenance Contract 



For more information about customer services from EMC, please visit www.emc.com