Push and Pull: Resolving Differences of Opinion During Meetings (Dealing with Disruptive Behavior) (Health Care Organizations‪)‬

In health care organizations, meetings often involve clinicians and administrators who have conflicting views about the issues facing them. Although participants will often talk about a good meeting or a meeting that was a waste of time, there is limited data about the specific interpersonal processes associated with effective decision making. In the clinical arena, the importance of a supportive, trusting doctor-patient relationship is emphasized. Medical providers using a relationship-centered approach listen carefully, respond to patient clues and engage the patient as a partner. (1, 2) Differences of opinion are negotiated openly and respectfully to reach common ground. This approach to patient care has been associated with higher patient and provider satisfaction, (3, 4) improved clinical outcomes (5-8) and better adherence to treatment plans. (9)