Workforce management A Complete Guide - 2019 Edition

Do you allow your agents to automatically book vacation, or is this controlled by administrative staff? Do the special holidays have an effect? What impact has the use of staff-sharing had on your centers effectiveness? How do you forecast staffing levels? Do you plan to upgrade/enhance your current WFM system within the next year or so?



This valuable Workforce management self-assessment will make you the principal Workforce management domain visionary by revealing just what you need to know to be fluent and ready for any Workforce management challenge.



How do I reduce the effort in the Workforce management work to be done to get problems solved? How can I ensure that plans of action include every Workforce management task and that every Workforce management outcome is in place? How will I save time investigating strategic and tactical options and ensuring Workforce management costs are low? How can I deliver tailored Workforce management advice instantly with structured going-forward plans?



There’s no better guide through these mind-expanding questions than acclaimed best-selling author Gerard Blokdyk. Blokdyk ensures all Workforce management essentials are covered, from every angle: the Workforce management self-assessment shows succinctly and clearly that what needs to be clarified to organize the required activities and processes so that Workforce management outcomes are achieved.



Contains extensive criteria grounded in past and current successful projects and activities by experienced Workforce management practitioners. Their mastery, combined with the easy elegance of the self-assessment, provides its superior value to you in knowing how to ensure the outcome of any efforts in Workforce management are maximized with professional results.



Your purchase includes access details to the Workforce management self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows you exactly what to do next. Your exclusive instant access details can be found in your book. You will receive the following contents with New and Updated specific criteria:



- The latest quick edition of the book in PDF



- The latest complete edition of the book in PDF, which criteria correspond to the criteria in...



- The Self-Assessment Excel Dashboard



- Example pre-filled Self-Assessment Excel Dashboard to get familiar with results generation



- In-depth and specific Workforce management Checklists



- Project management checklists and templates to assist with implementation



INCLUDES LIFETIME SELF ASSESSMENT UPDATES



Every self assessment comes with Lifetime Updates and Lifetime Free Updated Books. Lifetime Updates is an industry-first feature which allows you to receive verified self assessment updates, ensuring you always have the most accurate information at your fingertips.