DIFFICULT DOESN'T MEAN IMPOSSIBLE
We've all encountered them: the bullies, the wet blankets, the yea-sayers that never come through. More often than not, we're left fumbling for words, stumbling toward the door...frustrated, enraged or just plain depressed.
Dr. Robert M. Bramson, a psychologist and management consultant, will show you that it is possible to remain sane, dignified and optimistic when dealing with even the most Difficult People. With these lively, insightful dramatizations, you'll learn how to:
* Identify difficult types, from the too-good-to-be-true to the too-hot-to-handle, from the perennial gossip to the eternal clam. * Master the step-by-step procedures that will neutralize any negative or hostile encounter. * Understand your own style of thinking and how it affects your ability to deal effectively with each type.
Maybe you can't turn "Gloomy Gus" into "Pollyanna"...but with the help of Dr. Bramson, you'll prevent the difficult from becoming impossible -- and end "relation frustrations" for good!
Wow, it's Me!
A co-worker loaned this to me, and it was right on the head with a difficult person at work. However, I learned through listening that I, too, was difficult at times, it opened my eyes to that old Biblical teaching, remove the board from your own eye before removing the splinter from the jerk's. This is a really good book, not a feely good self help thing. These guys are smart.