#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER
Pay brand-new employees $2,000 to quitMake customer service the responsibility of the entire company-not just a departmentFocus on company culture as the #1 priorityApply research from the science of happiness to running a businessHelp employees grow-both personally and professionallySeek to change the worldOh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
To learn more about the book, go to www.deliveringhappinessbook.com.
Very enjoyable. Time well spent listening to this book.
I've read hundreds of Business books over the years and "Delivering Happiness" ranks in the top 10. This book is awesome and will help any business owner see how critical it is to have core values and develop a fun, unique culture. Must buy.
get it but don’t get it
I was so disappointed in this book. I get the whole concept of company culture but there’s way too much talk about himself and zappos promotion. The narration is the worst I’ve ever heard. There are pauses between words and the way he speaks sounds like he is unsure of himself. I made it almost to the end then gave up. I really don’t understand how this book has a 4 and a half star rating at this point. Very odd.