#1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER
Pay brand-new employees $2,000 to quitMake customer service the responsibility of the entire company-not just a departmentFocus on company culture as the #1 priorityApply research from the science of happiness to running a businessHelp employees grow-both personally and professionallySeek to change the worldOh, and make money too . . .
Sound crazy? It's all standard operating procedure at Zappos, the online retailer that's doing over $1 billion in gross merchandise sales annually. After debuting as the highest-ranking newcomer in Fortune magazine's annual "Best Companies to Work For" list in 2009, Zappos was acquired by Amazon in a deal valued at over $1.2 billion on the day of closing.
In DELIVERING HAPPINESS, Zappos CEO Tony Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Fast-paced and down-to-earth, DELIVERING HAPPINESS shows how a very different kind of corporate culture is a powerful model for achieving success-and how by concentrating on the happiness of those around you, you can dramatically increase your own.
To learn more about the book, go to www.deliveringhappinessbook.com.
The Way Business Should Be!
This book is a great look inside the mind of a couragous entreprenuer. Tony's story can help you realize that if you allign mission, values, and focus on your culture, your company can go to places you never thought possible. This is another great example of how successful a business can be when you make the culture your competitve advantage. Every "tough guy" command and control style leader needs to read this book and then ask themselves "what in the hell am I doing?"
Absolutely fantastic book!!! I buy lots of books on iTunes. I have over 80 books on my iPhone now, this one is my favorite! Please listen to or read it. One advise I have for Tony that will transform his life to the next level. Tony can you call us ( we are sisters) 310.562.8708. It will can realy change part of your and Zappos employees life.
A little long, but a great read
The passion that Tony has for his employees, his environment and life radiates from his reading of his book. I'm glad I chose to buy the audio and not the book, as his voice is much more personal to his story. Although, some of the audio is a bit repetitive and could have been edited.
Weathering the economic conditions, politics, and the struggles of business, this book exemplifies what every entrepreneur, owner and manager should reflect on with their own values, goals and achievements. Tony glazes over many of the conflicts and tough decisions, so this is not a how-to guide to being successful. He is very inspirational and it will at least change the way you think of your work environment, your relationships and your goals in life.
As a side note, it does create the sudden urge to become a Zappos customer, if only to support the culture that he has created for his staff.