Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged) Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged)

Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged‪)‬

    • 3.0 • 4 Ratings
    • $21.99

    • $21.99

Publisher Description

New York Times best-selling author shares an inside look at how Mercedes-Benz transformed themselves into a best-in-class, customer-obsessed organization.

Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy to elevate the company's customer experience to best-in-class across all brands and industries.

The author worked closely with leaders inside the organization to understand the customer experience transformation as a top operational and cultural priority for Mercedes-Benz. This audiobook gives listeners an exclusive, all-access look at senior leadership's vision, strategy, and tactical steps to create and sustain the wide-sweeping actions needed to deliver the best customer experience.

GENRE
Business & Personal Finance
NARRATOR
JAM
Joseph A. Michelli
LANGUAGE
EN
English
LENGTH
07:31
hr min
RELEASED
2015
December 6
PUBLISHER
Brilliance Audio
PRESENTED BY
Audible.com
SIZE
327.9
MB

Customer Reviews

Linda R lake orion ,

Scam don't buy

I paid for this audiobook but stays gray and will not open or play. I have no other issues with other audio books. I wrote Apple iTunes and get no response. Scam don't buy