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Publisher Description

The Effortless Experience: Conquering the New Battleground for Customer Loyalty (2013) examines how businesses can retain old customers and gain new ones by decreasing the amount of effort consumers must expend to resolve problems. Authors Matthew Dixon, Nick Toman, and Rick DeLisi use data collected from thousands of customers to determine which practices drive customers away and which strategies cement their trust, in both business-to-business and business-to-consumer companies....

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(Disclaimer: This is NOT the original book. If you’re looking for the original book, it is available from Amazon and Audible.)

GENRE
Business & Personal Finance
NARRATOR
NG
Natalie Gray
LENGTH
00:27
hr min
RELEASED
2018
September 24
PUBLISHER
Milkyway Media
PRESENTED BY
Audible.com
LANGUAGE
EN
English
SIZE
22.5
MB

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