Making Conversation
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2.0 • 2 Ratings
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- $14.99
Publisher Description
A former Senior Partner and Global Managing Director at the legendary design firm IDEO shows how to design conversations and meetings that are creative and impactful.
Conversations are one of the most fundamental means of communicating we have as humans. At their best, conversations are unconstrained, authentic and open—two or more people sharing thoughts and ideas in a way that bridges our individual experiences, achieves a common goal. At their worst, they foster misunderstanding, frustration and obscure our real intentions.
How often do you walk away from a conversation feeling really heard? That it moved the people in it forward in some important way? You’re not alone. In his practice as a designer, Fred Dust began to approach conversations differently. After years of trying to broker communication between colleagues and clients, he came to believe there had to a way to design the art of conversation itself with intention and purpose, but still artful and playful. Making Conversation codifies what he learned and outlines the four elements essential to successful exchanges: Commitment, Creative Listening, Clarity, and Context. Taken together, these four elements form a set of resources anyone can use to be more deliberate and purposeful in making conversations work.
APPLE BOOKS REVIEW
As a former Global Managing Director of the trendsetting design firm IDEO, Fred Dust spent years combining the principles of his two passions—architecture and psychology—to design something new: a better conversation. Drawing on his interactions with everyone from his own grandmother to representatives at the Rockefeller Foundation, Dust identifies the most vitally important principles for effective communication in a business setting: commitment, creative listening (which is basically knowing how to ask the right questions to make it clear you’re paying attention), clarity, and context. He offers practical tips for mastering all of these components, and many of his techniques are surprising, such as holding meetings with everyone standing up or even sitting on the floor in order to encourage open dialogue across all levels of seniority. Dust’s warm, friendly narration proves that his techniques work—this is one of the clearest, easiest-to-follow business self-development books we’ve ever listened to. From serious discussions to the most casual small talk, Making Conversation won’t just help you in the office, but any time you need to have a chat.
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