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Publisher Description

The lack of personal accountability is a problem that has resulted in an epidemic of blame, victim- thinking, complaining, and procrastination. No organization—or individual—can successfully compete in the marketplace, achieve goals and objectives, provide outstanding service, engage in exceptional teamwork, or develop people without personal accountability.   

John G. Miller believes the troubles that plague organizations cannot be solved by pointing fingers and blaming others. Rather, the real solutions are found when each of us recognizes the power of personal accountability. In QBQ! The Question Behind the Question®, Miller explains how negative, ill-focused questions like “Why do we have to go through all this change?” and “Who dropped the ball?” represent a lack of personal accountability. Conversely, when we ask better questions—QBQs—such as “What can I do to contribute?” or “How can I help solve the problem?” our lives and our organizations are transformed.


This remarkable and timely book provides a practical method for putting personal accountability into daily actions, with astonishing results: problems are solved, internal barriers come down, service improves, teams thrive, and people adapt to change more quickly. QBQ! is an invaluable resource for anyone seeking to learn, grow, and change. Using this tool, each of us can add tremendous worth to our organizations and to our lives by eliminating blame, victim-thinking, and procrastination.
QBQ! has helped countless readers practice personal accountability at work and at home. This version features a new foreword, revisions and new material throughout, and a section of FAQs that the author has received over the years.

Business & Personal Finance
John G. Miller
hr min
June 16
Penguin Audio

Customer Reviews

LittleBob6868 ,

This book has ruined my life!!!!!

I can no longer blame other people for a mistake even when it is their fault. Now I have to 'go the extra mile' and get it done my self. I am joking if you cannot tell. This book is great has has impacted me tremendously. It's hard to look yourself in the mirror after reading this book and trying to pass the 'blame' buck. I am a much better employee and husband after reading this book.

volinoz ,

A good and concise book on howe to apply real personal accountability

This book's primary aim is to shine a light on the need for, and benefits of, personal accountability, but it accomplishes more than that. It provides a framework (albeit basic) for changing your whole way of thinking. If put into practice on a daily basis, this way of thinking would change attitudes, lives, and the world for the better. This book is also a refreshing change from many self-help type books because it concentrates not on how to reach your own goals, but how to help others reach theirs. Of course, if you do that often enough eventually people will naturally and voluntarily want to help you reach yours.

Zmyth ,

Great Book! Don’t download on iTunes

The book is only 6mins long on iTunes. The Author is aware and his publishers have notified Apple. If you did buy it, you can report your issue to Apple and they will refund your money. Purchase on Audible instead.

Great book! Key leadership concepts that we take for granted. I definitely pay more attention to the questions I ask myself and of others. The more people that read this book and put it into practice, the better this world will be.

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