Waiting for Service Waiting for Service
2021
Waiting for Service Waiting for Service
2021
The Curated Experience The Curated Experience
2015
HOLD HOLD
2025
HOLD HOLD
2025
The Curated Experience: Engineering Customer Service to Build Loyalty (Unabridged) The Curated Experience: Engineering Customer Service to Build Loyalty (Unabridged)
2015
Hold:  The Suffering Economy of Customer Service, And the Revolt That's Long Overdue (Unabridged) Hold:  The Suffering Economy of Customer Service, And the Revolt That's Long Overdue (Unabridged)
2026
HOLD: The Suffering Economy of Customer Service, And the Revolt That's Long Overdue HOLD: The Suffering Economy of Customer Service, And the Revolt That's Long Overdue
2026