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Managing Customer Experience and Relationships Managing Customer Experience and Relationships
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Do You Want to Keep Your Customers Forever? Do You Want to Keep Your Customers Forever?
2010
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2012
Rules to Break and Laws to Follow Rules to Break and Laws to Follow
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2013
Rules to Break and Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism (Unabridged) [Unabridged  Nonfiction] Rules to Break and Laws to Follow: How Your Business Can Beat the Crisis of Short-Termism (Unabridged) [Unabridged  Nonfiction]
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