James Merlino

Books
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
Service Fanatics: How to Build Superior Patient Experience the Cleveland Clinic Way
2014
Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare
Zero Harm: How to Achieve Patient and Workforce Safety in Healthcare
2018

Audiobooks
Service Fanatics : How to Build Superior Patient Experience the Cleveland Clinic Way Service Fanatics : How to Build Superior Patient Experience the Cleveland Clinic Way
Service Fanatics : How to Build Superior Patient Experience the Cleveland Clinic Way
2014