Books

Exceptional Service, Exceptional Profit Exceptional Service, Exceptional Profit
2010
Ignore Your Customers (and They'll Go Away) Ignore Your Customers (and They'll Go Away)
2020
The Heart of Hospitality The Heart of Hospitality
2016
Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever Can Your Customer Service Do This?: Create an Anticipatory Customer Experience that Builds Loyalty Forever
2023
High-Tech, High-Touch Customer Service High-Tech, High-Touch Customer Service
2012

Audiobooks

Ignore Your Customers (and They'll Go Away) Ignore Your Customers (and They'll Go Away)
2020
Can Your Customer Service Do This? : Create an Anticipatory Customer Experience that Builds Loyalty Forever Can Your Customer Service Do This? : Create an Anticipatory Customer Experience that Builds Loyalty Forever
2023
High-Tech, High-Touch Customer Service : Inspire Timeless Loyalty in the Demanding New World of Social Commerce High-Tech, High-Touch Customer Service : Inspire Timeless Loyalty in the Demanding New World of Social Commerce
2013