The Lean Six Sigma Pocket Toolbook: A Quick Reference Guide to 70 Tools for Improving Quality and Speed : A Quick Reference Guide to 70 Tools for Improving Quality and Speed
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Lean Six Sigma : Combining Six Sigma Quality with Lean Production Speed
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Lean Six Sigma for Services
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Lean Six Sigma for Service Chapter 11 - Using DMAIC to Improve Service Processes
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Lean Six Sigma for Service Chapter 1 - The ROI of Lean Six Sigma for Services
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Lean Six Sigma for Service, Chapter 5 - The Value in Conquering Complexity
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