Books

Customer Centricity Customer Centricity
2020
The Customer Centricity Playbook The Customer Centricity Playbook
2018
The Customer-Base Audit The Customer-Base Audit
2022
The Customer Centricity Ebook Collection (3 Books) The Customer Centricity Ebook Collection (3 Books)
2024
Foco no cliente certo Foco no cliente certo
2013

Audiobooks

The Customer-Base Audit : The First Step on the Journey to Customer Centricity The Customer-Base Audit : The First Step on the Journey to Customer Centricity
2023
The Customer Centricity Playbook : Implement a Winning Strategy Driven by Customer Lifetime Value The Customer Centricity Playbook : Implement a Winning Strategy Driven by Customer Lifetime Value
2019
Customer Centricity : Focus on the Right Customers for Strategic Advantage Customer Centricity : Focus on the Right Customers for Strategic Advantage
2013