Six Principles of Persuasion You Can Use to Influence Others (Behavior)
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Crucial Conversations: The Most Potent Force for Eliminating Disruptive Behavior.
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Toyota-Style Management Drives Virginia Mason (Virginia Mason Medical Center )
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The Successful Physician Negotiator. (Career Management).
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Preserving the Soul of Medicine and Physicians: A Talk with David Whyte. (Reconciling the Inner Self with the Business of Health Care) (Interview)
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Managing Unmanageable Physicians: Leadership, Stewardship and Disruptive Behavior (Dealing with Disruptive Behavior)
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