Dealing with People You Can’t Stand, Revised and Expanded Third Edition : How to Bring Out the Best in People at Their Worst
2012
Cómo tratar con gente complicada
2021
Dealing With People You Can't Stand, 4th Edition : How to Bring Out the Best in People at Their Worst
2024
Dealing with Meetings You Can't Stand : Meet Less and Do More
2017
Telecare : How To Provide Exceptional Customer Service Over the Phone
2019