Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet (Unabridged)
2014
UP! Your Service New Insights: True Stories of Winners and Losers in the Quest for Superior Service (Unabridged)
2015
UP! Your Service Great Ideas: Tools, Tips and Proven Techniques to Lift Your Service Higher (Unabridged)
2015