Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet (Unabridged)
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Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone (Unabridged)
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The Cult of the Customer : Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
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I'll Be Back: How To Get Customers To Come Back Again & Again
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The Convenience Revolution : How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
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Be a Star with Your Customers and Keep Them Forever: Moments of Magic®
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