Books
Relationship Marketing at Law Firms: Four Best Practices
2008
10 Tips for Using Technology to Connect Law Firms and Clients (Law 2.0) (Reprint)
2008
Client Feedback Interviews--a Winning Combination for Everyone
2008
CI 2: a Competitive Intelligence Analysis on Competitive Intelligence (Competitive Intelligence)
2008
Seven Tips for Getting More Bang for Your PR Buck (Recession-Proof Your Marketing)
2008
Strategies for Planning and Executing a Satisfaction Survey (Retaining Clients in an Uncertain Economy: Part I)
2008