A Fast Food Nation for the airline industry, Attention All Passengers is a shocking and important exposé revealing the real state of the “friendly skies” in which we fly. Award-winning Consumer Reports travel journalist William McGee, a former editor of the Consumer Reports Travel Letter, spent nearly seven years in airline flight operations management, and what he learned was less than uplifting. From TSA power grabs and an endemic lack of oversight to legislative battles and lobbying boondoggles to antiquated flight patterns and outsourced maintenance workers, the airlines and the Government are in cahoots, conspiring to turn a profit any way they can, no matter who has to pay the price. A provocative and hard-hitting call to action, Attention All Passengers will explode all our previous misconceptions about the airline industry.
Air travel, once glamorous, is now an ordeal for passengers, a financial drain for investors, and a nearly unsustainable business model for the dwindling number of U.S. airlines. McGee, a former flight operations manager turned journalist and consumer advocate, explains what s wrong with commercial air travel in his debut book. The wonder is that it doesn t run to thousands of pages. He quickly cites as a cause the 1978 Airline Deregulation Act, which transformed airlines from public utilities run on a quasi-monopolistic basis to a free market business. McGee sides with critics who call for some reregulation to improve passenger experience and airline safety, and stabilize business operations. The dissection of major airlines use of regional carriers with lower safety standards for short flights, among other troubling practices, makes this an effective polemic. However, though he backs his assertions with statistics that show airline accidents caused by maintenance factors have increased significantly in recent years, McGee s extensive research yields a jumble of confusing references to various accidents, a slew of names from many interviews, and an occasional slip into professional jargon, distracting from an otherwise compelling read.
Customer ReviewsSee All
Well written, filled with data (sometimes too much)
Great book. I am not an airline expert so I occasionally glazed over but a fascinating glazed over. But, on the whole, an absolutely fascinating read.
An excellent read
A very intriguing look into the life & times of the US airline industry. Although the book starts off pro-re-regulation & liberal, it fixes itself down the line to be more fair & balances... As much as one can be once presented the facts. Great work & I hope the author makes progress in DC.
Very well written book and backed by facts. Does a really good job at illustrating problems within the aviation industry.