Best! - No Need to Be Cheap If You Are... Best! - No Need to Be Cheap If You Are...

Best! - No Need to Be Cheap If You Are..‪.‬

    • $9.99
    • $9.99

Publisher Description

Inspired by the principles developed in the "Service Profit Chain", Mike Hohnen takes you through each of the steps needed to create an outstanding service business.


We live in a world of abundance – there is plenty of choice everywhere. And since 2008 we have experienced significant drops in demand as consumers became more careful. The result is a widening gap between supply and demand in virtually any category you can imagine. 


When that happens, many companies have a knee-jerk reaction, and the recipe is more or less always the same: initiate rigorous cost-cutting programmes, reduce staff and/or services, offer discounts in many forms, and increase advertising aggressively. 


This, however, is the equivalent of trying to steer and brake as your car begins to skid on black ice while going through a sharp curve. 


As you hit that declining demand curve, you need to perform what at first seems like a counter intuitive move: hold your price, increase your services, improve your quality, and narrow your focus in the market. 


In this book, you will not only understand why but also see how you can do that.

GENRE
Business & Personal Finance
RELEASED
2013
August 14
LANGUAGE
EN
English
LENGTH
200
Pages
PUBLISHER
EBookIt.com
SELLER
Archieboy Holdings, LLC
SIZE
3.9
MB
Managing Knock Your Socks Off Service Managing Knock Your Socks Off Service
2013
Creating Customer Loyalty Creating Customer Loyalty
2019
PeopleShock: The Path to Profits When Customers Rule PeopleShock: The Path to Profits When Customers Rule
2016
Customer Experience For Dummies Customer Experience For Dummies
2014
Dangerous Customer Service Dangerous Customer Service
2011
Foundations for Customer Centricity Foundations for Customer Centricity
2015