Better Communication With Family, Friends and Colleagues

Australian authors- Australian content

Blake’s Go Guides cut right to the heart of issues that affect you and explain them in a simple, accessible way. This guide will give you the knowledge and confidence to ask the right questions, avoid common pitfalls and get the best results.

This book gives you information on a range of issues including:

• improving your communication skills, including active listening
• positive and negative communication styles
• self-editing tips so you say what you want to
• recognising and resolving conflict
• avoiding common communication blunders
• being appropriately assertive
*     useful websites and organisations.