This book takes you and your team on an exciting and energizing journey Beyond Customer Satisfaction. This simple step-by-step guide provides everything needed to create your own Customer Satisfaction Plan. Identify, articulate and magnify the value your company, products and services have to offer.
With over 80 pages of supporting tools you will learn how to:
Generate leads and sales through customer ducation.
Know what your web presence is saying about you.
Provide an enriching customer experience.
Understand the needs of your customers.
Conduct meaningful discovery that will set you up for successful fulfillment.
Turn sales into an exploratory and educational experience.
Set clear expectations to create consistency with your team and customers.
Proactively communicate, instilling confidence in your team and customers.
Build a customer community willing to engage with your company.
Gather meaningful feedback, inspiring new products and increasing morale.
Build Advocates willing to share your value with the world.
Through short story, exploration of specific key concepts, and easy-to-use
tools you will be able to take action, empower your team, and inspire
customer satisfaction. Create Advocates that will speak of and promote
your company in ways far beyond the value of advertising. It doesn’t
take a Fortune 500 budget, just the desire and commitment to understand the needs of your customers, proactively communicate, and set your team up to succeed.
An added bonus:
Your sales and marketing teams will walk away with a list of topics for blogs, social media and educational fodder that you can use to generate leads, provide additional value to existing customers, and show off your experience.
Go Beyond Customer Satisfaction to build your business and inspire Advocates with a customer experience worth talking about
Customer ReviewsSee All
Direct to the point information
I have read more business books than I care to count. As a business consultant I often recommend reading material for my clients. Beyond Customer Satisfaction is now at the TOP of my list. This book is a simple easy read and the transition into implementation of the tools given is spot on! I am so impressed. Beyond Customer Satisfaction is different from so many in the self help and business book genre because they leave out all of the long winded, unnecessary cliche rhetoric and give you straight forward - to the point information that you can use immediately.