The book gives a step by step guide to the key elements required to achieve Business Excellence from initial business problem identification to on-going improvement methods. Each chapter is written to guide the reader through the main areas to achieve each step toward Business Excellence.

Main chapters

Why Business Excellence

5 steps to Business Excellence

1. Right Projects Selected

2. Right People Selected

3. Improvement Projects Implemented

4. Maintain the Excellence

5. Sustain the Gains

There is an extensive graphical glossary to support all major terms used.