Calming Upset People with EAR
How Statements Showing Empathy, Attention and Respect Can Quickly Defuse a
The level of stress and conflict in today's world is higher than seen in decades. We all can use tools for managing the emotions this has caused. Yet, these upset emotions and conflicts can often be calmed immediately through the use of a simple EAR Statement™, a method developed and refined by Bill Eddy over the past fifteen years and taught to hundreds of thousands of professionals and individuals. Following on the success of his widely-known BIFF Response® method and books for written communication, this new book on EAR Statements for verbal communication will come in handy in all kinds of upset situations: family conflicts, workplace disputes, neighbor controversies, and any other setting.