Comparative Analysis of the Basic Features of the Expected and Perceived Quality of Mass Passenger Public Transport Service in Belgrade/Belgrado Visuomeninio Transporto Keleiviu Masinio Aptarnavimo Dabartines Ir Tiketinos Kokybes Pagrindiniu Charakteristiku Lyginamoji Analize (Report) Comparative Analysis of the Basic Features of the Expected and Perceived Quality of Mass Passenger Public Transport Service in Belgrade/Belgrado Visuomeninio Transporto Keleiviu Masinio Aptarnavimo Dabartines Ir Tiketinos Kokybes Pagrindiniu Charakteristiku Lyginamoji Analize (Report)

Comparative Analysis of the Basic Features of the Expected and Perceived Quality of Mass Passenger Public Transport Service in Belgrade/Belgrado Visuomeninio Transporto Keleiviu Masinio Aptarnavimo Dabartines Ir Tiketinos Kokybes Pagrindiniu Charakteristiku Lyginamoji Analize (Report‪)‬

Transport 2009, Dec, 24, 4

Transport
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Publisher Description

1. Introduction According to standards (ISO 8402:1994), service is defined as a result of activities between a provider (transport operator) and a user of service (passenger) and certain internal (prior) activities of the provider aimed at satisfying customers' needs. The same standards define the quality of service (QoS) as the overall features service features related to the ability of a provider to satisfy all demanded and supposed needs of customers. These definitions are universal and applicable to all kinds of services, including those of Mass Passenger Public Transport (MPPT).

GENRE
Business & Personal Finance
RELEASED
2009
December 1
LANGUAGE
EN
English
LENGTH
21
Pages
PUBLISHER
Vilnius Gediminas Technical University
SELLER
The Gale Group, Inc., a Delaware corporation and an affiliate of Cengage Learning, Inc.
SIZE
335.4
KB

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