Connecting with Clients

CLIENT RELATIONSHIPS

Finding some clients difficult to understand?

Confused when they say one thing but mean another?

Need better, more useful feedback?

Sometimes feel on the back-foot?

Have trouble managing client expectations?

Wonder why they seem impossible to please?

Concerned about being blind-sided by unexpected client loss?

THIS BOOK IS YOUR LIFELINE

Connecting with Clients contains new ideas derived from the world's leading relationship experts

Insights from over 500,000 pieces of client feedback worldwide

With tips and guidance from an adman, organisational change agent, couples' counsellor and co-founder of The Client Relationship Consultancy

Dip into short chapters and discover a valuable insight on every page

REJUVENATE YOUR CLIENT RELATIONSHIPS

With the help of this book, you will be able to:

Evaluate your client relationships and diagnose issues

Recognise your part in a problem

Obtain useful and clear feedback

Understand, relate to and communicate with your clients

Manage yourself and your team members

Get the best from your clients so that they get the best from you

CONNECTING WITH CLIENTS WILL SAVE YOU TIME, EFFORT AND MONEY AND MAKE LIFE MORE ENJOYABLE.