Crowning the Customer

"Crowning the Customer" is a customer service book that is applicable for EVERY business. This all-time best-seller has ideas for improving customer service that you can adapt and adopt for your company.
Quinn's "boomerang theory" reveals the value of bringing customers back to your business. He explains the importance of listening to your customers, and tells companies to encourage complaints. The acknowledged expert on retail customer service, Quinn shares all his secrets of his success in this book.

"Many say the customer is king or queen but seldom mean it. For Feargal it is the truth. Walking through a Superquinn store with him is like walking through his home. He knows everyone and everyone knows him. His secrets are all in this book. We should be grateful Feargal has shared them with us."
- Donald R. Keough, President and Chief Operating Officer, the Coca-Cola Company (USA)