Crucial Conversations
by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler - A Comprehensive Summary
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Publisher Description
Crucial Conversations - A Comprehensive Summary
Crucial Conversations: Tools for Talking When Stakes are High is the best-selling, self-help book by Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzer. In it, the authors use behavioral principles to help explain why people tend to avoid crucial conversations in all aspects of their lives, personal and professional. They explain the benefit of dialogue, comparing it to a pool that needs to be as deep as possible, with everyone pouring their “water” into it. Then, they help provide a road map to get the conversation off on the right foot, starting from the imperative that self-awareness is required to even be aware that one is taking place. With simple, easy-to-remember steps, the authors explain how to establish mutual purpose and respect, and what to do if things get off track. Finally, they suggest how to move from discussion to action.
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Customer Reviews
Good read
I learned many things from this book. It helped me many ways.
Coverd everything.
Crucial conversations is a book I will return to repeatedly. It is a treasure throve of skills, mindsets and critical questions to ask myself to have meaningful dialogue. Skills take time to be practiced and develop, it would be a mistake to read this book once assuming that one has internalized everything that has been covered.
Best classes
I took a class in college based on this book. It was one of the best classes I've ever taken. Before this book I used to shut down when I would get angry. I've learned through this book that the method of shutting down and refusing to talk can be as bad as yelling. Sometimes I still need time to calm down and not shut down, but I'm able to come back to the conversation and work with people, namely my husband. I highly recommend reading this book.