Thrive in the multicultural communities where you work and live
People, money, and information are flowing faster than ever across international borders, putting us all just one step away from a culture crash—that moment when you unintentionally confuse, frustrate, or offend someone from another culture. Are you struggling with trying to learn the customs, nuances, and hot buttons of every culture you might come into contact with? Michael Landers guides you toward a better solution: becoming aware of your own cultural “baggage.” You'll learn to sidestep the knee-jerk reactions that can get you into trouble and develop the agility to adjust your behaviors and expectations as needed. Through a mix of entertaining and instructive stories, valuable insights, and eye-opening self-assessments, Culture Crossing offers an essential primer for improving all your interactions with people from any background.
Landers, a global business consultant, has mined his expertise to produce a valuable guide to navigating the minefield of cultural differences when doing business on an international scale. As businesses expand globally, Landers says, "culture crashes" unintentional insults arising from cultural differences are inevitable. In this astute new book, he walks readers through various tricky situations. Landers wisely points out that his recommendations aren't just relevant for Americans doing business abroad, thanks to the significant and growing number of immigrants doing business in the United States today. One-size-fits-all approaches to business, he states, are no longer effective, because of the sheer range of cultural differences. Landers provides enlightening perspective on the numerous areas where crashes can occur, including spoken and written communication, gestures and body language, and expectations for levels of formality and informality. He also explores ways to recognize what he calls "me/we tendencies," highlighting the differences between cultures that focus on individual success, such as in the United States, and those that focus on group success, such as in Japan. Landers makes clear that understanding cultural differences is a key tool for the successful global businessperson.