Developing Quality Technical Information: A Handbook for Writers and Editors, 2/e

The #1 guide to excellence in documentation—now completely updated! A systematic, proven approach to creating great documentation

Thoroughly revised and updated
More practical examples
More coverage of topic-based information, search, and internationalization
Direct from IBM's own documentation experts, this is the definitive guide to developing outstanding technical documentation—for the Web and for print. Using extensive before-and-after examples, illustrations, and checklists, the authors show exactly how to create documentation that's easy to find, understand, and use. This edition includes extensive new coverage of topic-based information, simplifying search and retrievability, internationalization, visual effectiveness, and much more.

Coverage includes:

Focusing on the tasks and topics users care about most
Saying more with fewer words
Using organization and other means to deliver faster access to information
Presenting information in more visually inviting ways
Improving the effectiveness of your review process
Learning from example: sample text, screen captures, illustrations, tables, and much more
Whether you're a writer, editor, designer, or reviewer, if you want to create great documentation, this book shows you how!