• $9.99

Publisher Description

A comprehensive WFM guide, written by Tiffany LaReau and told through her experiences, trials, and errors during her 30+ years as a WFM consultant.

GENRE
Business & Personal Finance
RELEASED
2019
April 26
LANGUAGE
EN
English
LENGTH
160
Pages
PUBLISHER
Contact Center Pipeline
SELLER
Tiffany LaReau
SIZE
41.6
MB

Customer Reviews

sm212sea ,

A must-read for WFM and contact center leaders

This is a must-read book for workforce managers or anyone who wants to learn more about what goes into contact center forecasting, scheduling and reporting. Drawing on her long experience in workforce management, Tiffany LaReau has created a substantial handbook packed with valuable WFM knowledge, techniques, tips and advice. If you are a WFMer or a contact center leader, you’ll want to add this book to your professional library.