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Publisher Description

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"

We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

· Decipher the underlying structure of every difficult conversation 
· Start a conversation without defensiveness 
· Listen for the meaning of what is not said 
· Stay balanced in the face of attacks and accusations
· Move from emotion to productive problem solving

GENRE
Self-Development
RELEASED
2010
November 2
LANGUAGE
EN
English
LENGTH
352
Pages
PUBLISHER
Penguin Publishing Group
SELLER
PENGUIN GROUP USA, INC.
SIZE
1.3
MB

Customer Reviews

Alpha Bah ,

Good reading on deciphering different views

There's always three sides to a story: your story, his/her story and the "truth". This book is helpful to anyone who wants to address difficult conversations from the "truth" perspective.

Highly recommended reading!

Chesschevere ,

Great read

Terrific book. Very solideasy to apply suggestions. Must read for really everyone!

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