Eck v. Helene Curtis Industries Inc.

On 1 April 1968, Mrs. Eck went to the Hollywood Beauty Shop which was owned by Mrs. Smagacz for the purpose of obtaining "an end permanent". She told the beauty operator, Mrs. Ames, that she "wanted a Helene Curtis Creme Cold Wave" which was "on special". Mrs. Eck testified that while she was taking the permanent she complained, about four different times, that it was burning her head and hurting. Mrs. Ames alleged reply to the complaints was that it probably was rolled too tight. On at least one occasion Mrs. Ames either moved a curl or loosened one.