Empathy In Action

How to Deliver Great Customer Experiences at Scale

    • $9.99
    • $9.99

Publisher Description

A bold new look at how technology can become a force multiplier to deliver more empathy and integrate deeper, more personalized human connections into everyday business interactions at scale.

While the world has never needed more empathy than today, too often technology is used by businesses as a substitute and a barrier to real human connection. We’ve all experienced dumb chatbots, automated scripts and poor employee interactions that dehumanizes customer interactions.

Empathy is a powerful construct for a better world and a better business. It’s not a synonym for nice. Empathy is about respect and treating people in the context of their unique situation in a highly personalized way. They predict empathy is the next frontier in technology. This book is aimed at sparking an industry-wide conversation about how exponential technologies like, AI and cloud can enable a more empathetic world.

GENRE
Business & Personal Finance
RELEASED
2021
December 7
LANGUAGE
EN
English
LENGTH
352
Pages
PUBLISHER
Ideapress Publishing
SELLER
Ingram DV LLC
SIZE
10.6
MB

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