• $19.99

Publisher Description

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t.

A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

GENRE
Business & Personal Finance
RELEASED
2020
May 15
LANGUAGE
EN
English
LENGTH
224
Pages
PUBLISHER
BIS Publishers
SELLER
Book Network Intl Limited
SIZE
3
MB

Customer Reviews

AndresHill ,

It’s ok.

Not the best book I have read, but it has some good information